BEGIN:VCALENDAR
VERSION:2.0
PRODID:-//Injury Board - ECPv6.16.2//NONSGML v1.0//EN
CALSCALE:GREGORIAN
METHOD:PUBLISH
X-WR-CALNAME:Injury Board
X-ORIGINAL-URL:https://www.injuryboard.org
X-WR-CALDESC:Events for Injury Board
REFRESH-INTERVAL;VALUE=DURATION:PT1H
X-Robots-Tag:noindex
X-PUBLISHED-TTL:PT1H
BEGIN:VTIMEZONE
TZID:America/New_York
BEGIN:DAYLIGHT
TZOFFSETFROM:-0500
TZOFFSETTO:-0400
TZNAME:EDT
DTSTART:20240310T070000
END:DAYLIGHT
BEGIN:STANDARD
TZOFFSETFROM:-0400
TZOFFSETTO:-0500
TZNAME:EST
DTSTART:20241103T060000
END:STANDARD
BEGIN:DAYLIGHT
TZOFFSETFROM:-0500
TZOFFSETTO:-0400
TZNAME:EDT
DTSTART:20250309T070000
END:DAYLIGHT
BEGIN:STANDARD
TZOFFSETFROM:-0400
TZOFFSETTO:-0500
TZNAME:EST
DTSTART:20251102T060000
END:STANDARD
BEGIN:DAYLIGHT
TZOFFSETFROM:-0500
TZOFFSETTO:-0400
TZNAME:EDT
DTSTART:20260308T070000
END:DAYLIGHT
BEGIN:STANDARD
TZOFFSETFROM:-0400
TZOFFSETTO:-0500
TZNAME:EST
DTSTART:20261101T060000
END:STANDARD
END:VTIMEZONE
BEGIN:VEVENT
DTSTART;TZID=America/New_York:20251111T133000
DTEND;TZID=America/New_York:20251111T143000
DTSTAMP:20260525T182458
CREATED:20251027T145840Z
LAST-MODIFIED:20251027T145840Z
UID:10000046-1762867800-1762871400@www.injuryboard.org
SUMMARY:Operations Working Group: Using an AI Agent to Optimize Intake
DESCRIPTION:Managing intake is one of the most challenging aspects of running a personal injury firm — especially when it comes to handling high call volume and inefficient workflows. \nIn this session\, Matt McCarren of Bey & Associates will share how his firm partnered with a legal tech startup to reimagine the intake process using artificial intelligence. From analyzing call data to streamlining high-volume calls and eliminating costly answering services\, Matt will walk attendees through the tools and tactics that helped his team create an efficient\, scalable\, and cost-effective intake system. \nWhat You’ll Learn:\n– How to leverage AI to streamline call handling and intake workflows.\n– Strategies to reduce reliance on answering services and lower operational costs.\n– Practical insights on using data to improve efficiency and scalability. \nExpect a hands-on discussion designed to spark ideas and help firms rethink how technology can drive operational excellence. \nPresenter:\n– Matt McCarren\, Bey & Associates \nSign Up:\n– Check your email to RSVP!\n– Not in the Operations Working Group yet? Request to join here.
URL:https://www.injuryboard.org/event/operations-working-group-using-an-ai-agent-to-optimize-intake/
CATEGORIES:Working Group
ATTACH;FMTTYPE=image/jpeg:https://www.injuryboard.org/wp-content/uploads/2025/10/Working-Group_Operations-Horz-scaled.jpg
END:VEVENT
END:VCALENDAR